Frequently Asked Questions
Everything you need to know about your Jenny Packham experience.
How can I book a bridal appointment?
You can book a bridal consultation at our flagship boutique or through one of our global stockists by visiting the 'Appointments' section on our website and selecting your preferred location.
What is your shipping policy for international orders?
We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 3 to 7 business days, and all shipments are fully insured until they reach your door.
How do I determine my correct size?
Please refer to our comprehensive Size Guide available on each product page. As our garments often feature intricate tailoring, we recommend comparing your measurements to our brand-specific chart.
What is the return policy for evening wear?
Unworn and unaltered items with all original tags attached may be returned within 14 days of receipt. Please note that bespoke or customized pieces are final sale and cannot be returned.
Are your garments available for immediate purchase?
Our Ready-to-Wear and accessories collections are available for immediate dispatch. However, our Bridal and Made-to-Order collections require a lead time of 4 to 6 months for production.
How should I care for my Jenny Packham piece?
Due to the delicate nature of our hand-beading and silk fabrics, we recommend professional dry cleaning only. Store your garment in the provided breathable garment bag to maintain its condition.